Our Kickstarter campaign has ended, but for a limited time you can still pre-order the Journey Bag. Pre-order Now!

Faq


SHIPPING & DELIVERY

Orders that are in stock and placed during normal business hours are shipped within 48 hours. Items available for pre-order will have an estimated shipping date on the specific product's page. We will update you when your pre-order item is ready to ship.

DUTIES & TAXES

Duties and taxes for international orders are not included in the shipping estimate. Customers are responsible for any customs fees, duties, or taxes that may apply upon delivery. We advise international customers to confirm/calculate applicable duties and taxes before purchasing. 

RETURNS & EXCHANGES

At this time, all products are final sale.

WARRANTY

Each bag will be thoroughly inspected for quality before it is shipped to you. Our products have a one year warranty against manufacturing defects in the highly unlikely event that something is missed. Just send it back and it will be repaired or replaced for free. Bottom line, we want you to be happy! *Normal wear and tear is not covered by this warranty.

Please email support@nokeo.co first before returning. Your case will be reviewed and you will be provided with an RA number if it is determined there is a manufacturing defect.